Frequently Asked Questions

Below are answers we gave to some of the questions people usually ask us. Click on any of the questions below to read the answer we gave. We hope we answered yours; otherwise, you can always contact us!

How do I place an order on your website?

This is pretty simple. Just follow the steps below to place an order:

Click on product image or name to visit the product description page.
On the description page, you click on “Add To Cart” button to add the product to your cart
Now you can continue shopping or add more products to your cart and ship together
- Click on “CHECKOUT NOW!” button if you’re done shopping and wish to proceed to checkout page.
Browse and add as many products as you want to your shopping cart.
Click on “CHECKOUT NOW!” button on the success box, or on “Checkout” link on top of the page when you’re done adding products to your shopping cart.
On the checkout page, simply complete the Customer Information section with your correct details if you’re a new customer.
Next, if you have a Coupon. simply enter it into the appropriate Coupon box and click the “Update” button below to update the price.
If you’re a returning customer, simply click on “LOGIN” link to login with your email address and password.
On the Shipping Method section, select one of the available delivery methods.
On the Payment Method section, select one of the available methods.
Check the “Terms & Conditions” box if you’re ok with it and click on “CONFIRM ORDER” button to proceed to the next step.
Follow subsequent instructions to make payment and complete your order.
Once we confirm your payment, we’ll kick into action to fulfill your order.
You will receive status updates concerning your order in your email box.

Must I register on your website before I can place an order?

Yes, you need to register an account to be able to complete your order. But don’t worry. You don’t really need to pre-register before shopping because you can easily enter your details and register alongside on the checkout page.

Why the registration?

Having an account with us gives you an edge. You will be able to shop faster, be up to date on an order’s status, and keep track of the orders you have previously made. “My Account” gives you complete control over your transactions at dwtstore.com.ng

How do I register on your website?

You can do your normal shopping and then register on the checkout page. On the other hand, you can register before shopping by clicking on the “create an account” link on the top page, fill out the form provided and click on “Continue” button to create your account instantly. (Remember to save your login details (email and password) somewhere as you’ll need them in future.)

How much do you charge for delivery?

We charge extra amount for products that don’t qualify for Free Delivery. The actual amount we charge for delivery to any city in Nigeria varies from order to order, depending on the destination of the order. However, the total delivery cost for your order can be viewed on the checkout page under “Delivery Method” section.

What is your standard delivery timeframe?

The standard delivery time frame is 2 to 5 working days from the day you made payment for your order.

Can my order be delivered to my office address instead?

Yes, your order can be delivered to your office! We deliver to the address you provided to us upon checkout. Just enter your name and office address upon checkout and we’ll deliver to your office.

My order hasn’t arrived yet! What should I do about this?

Normally, your order is supposed to arrive 2 to 5 working days from the day you made payment for your order. However, occasionally, due to unforeseen circumstances, there may be short delay along the way.

Please kindly exercise patient and allow at least 7 working days for your order to arrive.

I received the wrong item other than what I ordered for! What should I do?

If you found out you received the wrong item or the wrong quantity other than what you ordered for, please contact our customer care as soon as possible so that we can step in and resolve any issue promptly.